Return & Refund Policy

Last Updated: August 7, 2026

At Oak & Ivy, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.

• The item must be in its original packaging, where applicable.

• You must provide proof of purchase or your order number.

• The return request must be submitted within 30 days of delivery.

MaskVerse reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, worn, washed, or damaged after delivery.

• Items returned without their original packaging, when applicable.

• Items marked as final sale.

• Gift cards or other non-returnable products.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please contact MaskVerse as soon as possible if you receive an item that is:

• Damaged during shipping

• Defective

• Incorrect or different from what you ordered

Please include your order number and clear photos of the item and packaging. We will review the issue and determine the appropriate solution, which may include a replacement, store credit, or refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to your original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on the part of MaskVerse.

Exchanges

If you would like to exchange an item, please contact us before returning your order. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit instead.

How to Request a Return

To start a return, please contact Customer Support with:

• Your full name

• Order number

• Item(s) you would like to return

• Reason for the return

• Photos, if the item is damaged or defective

Email: eagleindustry111@gmail.com

Do not send items back to the return address on the original package until you have received return instructions from MaskVerse.

Refund Delays

If you have been approved for a refund but have not received it, please first check your bank account or payment provider.

If the refund is still missing after the applicable processing period, contact your payment provider. If you still need assistance, contact MaskVerse Customer Support.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: eagleindustry111@gmail.com

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision